Originally Posted by
tinkybelle
... is a hotel able to change cancellation details because they want to. I was so annoyed I cancelled the booking anyway.
As long as they tell you ahead of time so you can make an informed choice, yes. In this case, they had loaded the wrong cancellation policy, corrected it, and told you which one was in effect. Then you were able to make the decision to cancel.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]