Originally Posted by
tom911
Maybe I've missed the posts, but have you had some bad experiences with AA telephone reservations? Granted you're not getting the EXP desk, but is there some reason you're dissatisfied with the agents that handle Platinum or Gold callers?
I was wondering the same thing. In my experience AA's (regular) phone agents are some of the best in the travel business. There are a few bad apples, hence hang up and call right back advice, but as a rule I don't see what the fuss is about.
I know enough about the EXP agents to know that they're superlative and amazing, but that doesn't make the regular agents "bad" by any means. It's rare that I can't get someone reasonably quickly who speaks good english, understands the rules, and/or can get the info you need.