Originally Posted by
SCChris
I just called the EXP desk, and it still gives me the option to use an automated system.
I find that when calling the EXP desk from overseas using AT&T Direct service, (1) AT&T's automated system never asks for my AT&T number, which suggests to me that AA is paying for the call, and (2) I go directly to an agent without entering my EXP number and without getting the option to go to the automated system.