Originally Posted by
harryhv
"Call UA" can be a terrible experience even for a simple transaction, I would feel more confident of getting a result spending the 90 minutes standing in front of the agent at the airport.
1K line is usually staffed with experience CSRs. Therefore I will hedge my bet any day. Going to an airport ticket counter is a total crab shoot. After all, what do you have to lose by calling first and try to set it up before heading to the airport?