<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Christensen:
I must admit I don't recognize all viewpoints given forward in this thread so far! If a flight has been overbooked I have always been upgraded without much hazzle.
- maybe I'm just lucky... </font>
I think it depends on the airport. BKK is the worst in my experience.
Also can you give some examples are when you actually decided to use points to upgrade? Because I think that's the real problem.