I agree this should be in the Hilton forum.
It appears that there are some seem to think that Adam Burke's job is to respond to every post on these boards.
I believe his title is Senior Director, Marketing Hilton HHonors Worldwide
The FT e-mail address was put in place for people to contact the HHonors centre directly with SPECIFIC problems/questions but some here expects a response to questions like "when is the next 50K bonus promo etc."
I have had 3 (one very long standing with HHonors) problems resolved promptly and to my satisfaction by taking to time to e-mail
[email protected]
Mike