Originally Posted by KVS

There are 2 separate parts to your father's claim:

1. An Involuntary Refund, calculated as per the terms of UA's contract of carriage (typically 50% of the difference between a R/T J fare and a R/T Y fare). This refund will be payable to the original purchaser (in this case the business).

2. Downgrading Compensation (75% of the price of the ticket for flights of 3500 kms and longer ) as per the Regulation EC 261/2004. This compensation is payable to the PAX.