FlyerTalk Forums - View Single Post - Different cancellation policies on the same reservation which one is the right one?
Old Jun 15, 2007 | 5:34 pm
  #8  
tinkybelle
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Join Date: Jul 2000
Location: Sydney
Posts: 5,775
William I had a booking in last year for a hotel for new years eve it stated cancel by 6pm on 30th dec( 1 day prior)
in about november the cancellation details changed to non cancellable forfiture of amount after 6 july which was when I had booked it.
I called the hotel and they said yes that is right
when I faxed in my original booking they changed it to
well cancel by 30th nov or forfit your amount.
i kicked up

they said bad luck this is your new cancellation policy

is a hotel able to change cancellation details because they want to. I was so annoyed I cancelled the booking anyway.
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