Originally Posted by
FatManInNYC
Tried this for outbound flight from EWR-HKG. (return has standard BF available)
Read notes, from above, verbatim to CSR, she put me on hold, returned to tell me supervisor said this could only be done with EasyPass (125k o/w) not Standard (60k o/w) awards, and as such I should just take the EasyPass now or not bother.
FatManInNYC,
To the best of my this is still valid. I'm calling in right now to see what's going on.
Update:
Good news; the feature's still there!
As long as there's standard coach availability one can do "Plan B".
Here are the reference instructions to the agent if s/he does not understand:
onewai in DRS and reference line 154
That should do it.