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A few weeks ago my family was at a Rennaisance Hotel. We went to Disney and my wife and 2 kids got terrible food poisioning at dinner (which I missed). I called down to get replacement linens.

The night guy came up with replacements and took the soiled. Later several staff members followed up to be certain everyone was alright. Several in management wanted to be certain it wasn't the hotel (as I had ordered room service that night).

Before it was over, they had sent up crackers and soup. They got us the next room (on the house) so we could have two bathrooms. Oh, and the guy who brought linens, did so SEVERAL time that night, and always came with a smile.

I can honestly say, these guys did more than I could have ever asked. Some I didn't even realize until well after the fact. (hey I was distracted with all the sicky's).

</BRAG>