I (an NW elite) am flying an upcoming award trip on CO metal.

A non-FT friend purchased tickets on the same flights directly from CO. Because of her travel patterns and the fact that she will earn 100% EQMs if she credits her mileage to OnePass, I have encouraged her to sign up for OnePass.

However, we experienced great difficulties with the OnePass signup page -- specifically, the USPS address verification page. After entering her address, a page would load purportedly "matching" her address to the "correct" official address maintained by the Postal Service.

Regardless of which option selected on that page ("use previously entered address," "use suggested address", etc.), pressing the "Continue" button caused the system to spit us back out onto the opening page.

Only by entering the exact address (including the ZIP + 4) suggested as the USPS "official" address were we able to bypass this screen and obtain a OnePass number.

It took a number of attempts and was quite frustrating.