Originally Posted by
Plato90s
None of which, of course, are actually the product they were guaranteed when the ticket was paid for. And in the example, the rental agent will check the contract and offer you a complete refund or take the Taurus as-is.
When you ask - what about giving me a refund and letting me book the Taurus. When originally booked, the Taurus cost $50 less.
Rental agent then pulls up the current, walk-up rates and show you that trying to rent a Taurus right then and there would cost you $50 more than the original Mercedes reservation.
So there you are at the rental counter. What's your decision?
That's just it, they won't do that. I've never, ever had a car rental agency do this. If they don't have what I reserved and give me something less (or even give me something more by their standards, but it's less to me), the provide some sort of refund, and don't look at today's rental rate. The airlines pull this crap (clearly). The rental agencies (at least the ones I've used) do not.
My choice? I take the car that they give me
and the refund that they give me. Very simple.
Cheers.