After booking some tickets for family last week on hawaiianairlines.com, I liked that they had a space to enter the name of the "Travel Planner" in case the person making the reservation is not the traveller. There's probably about 20 people that come to me for making there travel arrangements, and it's often a hastle when I have to call CO for whatever issues come up.
So, I was thinking this might make a nice addition -- then last night I got a call that showed up with an 808 area code. To my surprise, It was Hawaiian Airlines. As soon as I said who I was, they said, "Oh, your the travel planner." They called because my uncle left a bag on board from HNL to KOA - and it would its way back to HNL before being found. I was afraid it might be some very important medication - and upon my approval they opened it up to check.