Originally Posted by
beaubo
Just caught the 'right' agent at the right time!!! The key is finding an agent that will make a change WITHOUT calling the Rate Desk for advice!! As akways, I keep calling with vigilance until I find that 'right' agent. Expect to make 8-10 calls, and be pleasant with each agent, so no one will be inclined to make any notes in your record!!
What did you do with the ones that called the rate desk? Hang up?