Originally Posted by laurajoyce

My husband and I recently returned from the Camino Real. Rooms were very nice and the front desk staff helpful. We found the Concierge service to be terrible though. We spoke with someone in the evening about restaurants and then the following morning about the status of a delayed flight. Both were either completely useless or gave us misinformation. Should I write to the GM or the headquarters and let them know? I'm relatively new to *wood so I don't know how people generally recommend handling these issues so thanks in advance.