Originally Posted by
WN LUVS U
The face value of a RR ticket is zero. The Customer should have received a voucher for a grand total of $100.
Years ago we used to give a courtesy face value of $50, for a total of $150. This was unwritten. To be consistent, it has been emphasized that we should no longer do that. I think they want to avoid a lets-make-a-deal game and be fair with everyone. (I'm not tryng to say zero is/isn't fair.)
High on Luv is an official rep and I am not. She may have more info regarding this.
Originally Posted by
Firewind
Thank you, wn luvs you. If the compensation had been just the $100 voucher, would that have been the case with the revenue passengers? And would you still have taken the RR?
Our voluntary compensation is the same for both revenue and RR Award Customers but the amount depends on whether or not we can confirm the Customer on the next available flight to their destination. If a volunteer can be confirmed on the next flight to their destination, the voluntary compensation will consist of $100 plus the remaining revenue value of the unused portion of the Customer’s ticket. Should there not be enough seats available to “protect” the volunteers on the next flight to their destination, then the voluntary compensation consists of $200 plus the remaining unused revenue portion of the Customer's ticket along with priority standby for the next flight to their destination.
As WN LUVS U mentioned, Rapid Rewards Awards have zero face fare value; therefore, the total compensation a Rapid Rewards Award Volunteer can collect is $200.
The original ticket (whether revenue or RR Award) is then used on the next flight without additional fare upgrade.