Originally Posted by
GM4Marriott
I'm assuming it is a fs hotel. You can send a letter, call or email to the gm or exec office. You can go to marriott.com and email guest relations. A lot of small problems equal a problem! If you stay at the same property a lot you may want to try to introduce yourself to key staff. Most of us are always available to meet with our guests.
Oh the staff knows me by name, probably from all the times I have come to the desk to ask for toiletries! The duty managers know me, too, and I've mentioned most of these issues more than once. And I've emailed guest relations and the hotel GM. I've used the website to reach Management at other Marriotts (once for a comment that was more of a recommendation than a complaint, twice for praise) and gotten personal emails back within 24 hours, so I know that system works if someone at the property is checking their email. I guess I will try the exec office next.