Welcome to GM and thanks for offering to feild questions. Here's mine:

What's the best way to escalate a problem with a particular property that the property isn't handling to my satisfaction? I spend about 20 nights/year in this particular property and I have the same problems on every visit. They're minor problems, but there's a lot of them. I've spoken with desk staff (and it's been the same desk staff for over a year) and bar manager (because one of the issues is with bar service). I've emailed and completed the electronic customer surveys that are sent around. I usually get some form of response, and I'm not looking for compensation (and I haven't gotten any, either). What I want is for the problems to be fixed. The staff at this hotel isn't listening. So how do I take it to the next level? I've seen a couple of different high-level-management addresses posted here--- is that really the best way for me to get some attention, or is there a better way to escalate?

FWIW these really are little problems-- housekeeping never replenishes toiletries; bartenders never offer a glass with the beer; lipstick on water glasses in the room; little stuff like that. But I run into about 12 little things on each visit and probably 7 or 8 of those little things are the same little things each trip. Since there's really nowhere else to stay in this area, I can't take my business elsewhere, and I would really like them to fix these problems.