I guess my main issues with the Marriott hotels themselves is the lack of training most staff members I encounter seem to recieve.
Now granted I do stay mostly on weekends,and there have been some great stays(The Marriott Del Mar,My recent stays at the Ren.LAX and The Chateau Champlain)but they are far outnumbered by stays wher the front desk staff have caused me undue stress,lied to me,or have just been so lazy/ignorant as to make my stay less than it should have been.

Could you tell us please-what sort of training do staff members recieve?Is there a formula set out by Marriott that has to be followed?Are there refresher courses?Are there "mystery guests"who are used by Marriott or the individual properties used to keep tabs on the staff?If the properties score low on satisfaction surveys what actions are taken?
Thank you for your feedback on this.