FlyerTalk Forums - View Single Post - Continental.com Master Thread [Report Ideas & Problems Here]
Old Jun 9, 2007 | 1:52 am
  #176  
NJCathi
 
Join Date: Jan 2007
Location: Penn Valley, PA
Programs: United Gold, US Air Silver, Hilton Diamond
Posts: 100
Unhappy No notification of schedule change

I'm in the midst of a 4-leg trip (EWR/BNA/DCA/EWR) that was ticketed back on 3/26. My return this Sunday on my original itinerary was for 9AM. I wanted to check my arrival time, but when I looked at my account tonight U noticed that the flight was at 10:49A! I'd never been notififed of the 2 hr change. Since I have to fly back out early Monday afternoon and need at least a little bit of time at home, that just wouldn't work.

The upside is that when I called the CSR moved me to the 7:00A flight with no questions asked. As she put it , "I could tell that something wasn't right".

My concern, however, is that I was never notified of the schedule change at all either via email or text msg. I get all of my other notifications via Trip Advisor for departure info and upgrades, so I'm sure it was never sent.
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