I have a question that I am sure that others would like to know. Bear in mind that this is a general question, but your insite will be appreciated.

Why don't you list the managers e-mail addresses or even a generic hotel e-mail address for your hotels. Why not post them on your Hotel's home page along with the phone number and fax numbers.

An e-mail is a constant in the fast-paced world we live in and it's often easier to type a 30 second e-mail instead of waiting on hold for 15 minutes.

I know that spam is a problem, but I have been given quite a few cards by managers and many even leave them sit on the counter top with all of their contact information. This is nearly as reckless.

I may be a little too trusting, but I believe if you are doing your job and pleasing your customers the you would have nothing to fear. I also believe that you would be suprised at the number of positive e-mails you would receive from travellers too busy to thank you in person.

Cheers!