Originally Posted by
CT-UK
I recieved an email from the manager of the parking company telling me that they would post me a cheque for the cost of the fine
. The problem is by the time I convert a US cheque (or should it be check) in £ and pay my charges I will be left with bugger all.
Oh well, only months of pohe calls, emails, faxes and atleast I get offered my money back.
I would reply to him and CC Starwood corporate customer service (as well as whatever contact such as the GM you have that actually works for the property) stating that this is unacceptable.
Point out how much you are out in GBP (whatever showed up on your presumably GBP denominated CC chard by Avis). Then convert to USD at todays exchange rate and add what the CC company will skim of of the top.
This is the *minimum* that would make you whole. I would further suggest in the email that it would be a lot more reasonable for them to simply credit back one night of your stay given the poor way in which they handled it and the trouble they have caused you to get paid back.
Alternately you can wait for the check and re-contact customer service and explain why the solution was not acceptable and you remain unhappy.