FlyerTalk Forums - View Single Post - Different cancellation policies on the same reservation which one is the right one?
Old Jun 8, 2007 | 11:48 am
  #4  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
So, what hotel is this? If I know, I might be able to sort it out.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]

Originally Posted by aaac
I looked at some AAA rates and I see two different rules for cancelation which is the right one?

Rate Plan Description
Show Your Card And Save AAA/CAA - Advance Purchase Required
Advance Purchase!!!!!
AAA/CAA Discounted Rate. Requires A Fully Pre-Paid Deposit For.All Nights Booked. This Is Non-Changealbe And Non-Refundable.****

Cancellation Policy
If you cancel before 4 pm hotel time on 24-Jul-2007, there will be no forfeiture amount. If you cancel after 4 pm hotel time on 24-Jul-2007, the forfeiture amount will be USD 169.00.
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