FlyerTalk Forums - View Single Post - Different cancellation policies on the same reservation which one is the right one?

Jun 8, 2007 | 11:48 am

#4

Starwood Lurker

Company Representative - Starwood

Join Date: Nov 2000

Location: Austin, Texas

Programs: Marriott Employee Level

Posts: 31,593

So, what hotel is this? If I know, I might be able to sort it out.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]

Quote:

Originally Posted by aaac

I looked at some AAA rates and I see two different rules for cancelation which is the right one?

Rate Plan Description
Show Your Card And Save AAA/CAA - Advance Purchase Required
Advance Purchase!!!!!
AAA/CAA Discounted Rate. Requires A Fully Pre-Paid Deposit For.All Nights Booked. This Is Non-Changealbe And Non-Refundable.****

Cancellation Policy
If you cancel before 4 pm hotel time on 24-Jul-2007, there will be no forfeiture amount. If you cancel after 4 pm hotel time on 24-Jul-2007, the forfeiture amount will be USD 169.00.