Originally Posted by
sailman
I once tried to send a complimentary letter to the TSA for a similarly pleasent experience. I was amazed how reluctant the supervisor was to provide the identifying information.
The supe might have been burned before by someone using an old ploy to get info. If you need to send a flaming complaint but can't identify the target, you can often get what you need by pretending to be intending to send a complimentary letter. Schmooze works. FT'ers know that.