Customers get a choice of a selection of free treatments lasting 20 minutes. The Spa in T5 looks amazing and will have longer paid for treatments aswell. Making direct financial gain fromit should certainly ensure more staff on hand to give you a rub down! MB staff are being given the choice of staying and moving over to Elemis, so dont be too free and easy with the feedback!! For my money MB is getting a bit tired as a brand since it was bought by the Japenese, Elemis are more innovation focused.....