FlyerTalk Forums - View Single Post - Compensation: Mechanical Problems and Issues
Old Jun 6, 2007 | 10:16 am
  #97  
bakoboy
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Join Date: Jun 2005
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What finally happened

Wow, I got alot more out of this than I expected.
I e-mailed Delta and got this response a week later.


Thank you for your e-mail describing the problem you experienced.

Your time is valuable, and operating on schedule is equally important
to
us. However, when a mechanical problem is found, we must restore the
aircraft to company and federal airworthiness standards. Safety is the
number one consideration in the operation of our flights. We regret the
inconvenience you experienced.

As a goodwill gesture, we will mail our $75.00 Transportation Credits
for each passenger which may be used toward future Delta travel and
some
travel-related services. Vouchers are valid for one year from the date
of issue and may not be combined. They may be redeemed at any Delta
ticketing facility or authorized travel agency; however, they are not
currently redeemable online. Please refer to the terms and conditions
for additional information.

We value the relationship you have with Delta Air Lines and would be
delighted to have another chance to restore your trust and confidence
in
our service.

Sincerely,

Hazel M. Burns
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