I have an upcoming (paid) reservation at the newly opened Hyatt regency Kiev but unfortunately, the hotel will not be completely ready for prime time when I arrive on 23 June.
I have just received the following e-mail from the hotel:
Dear Mr Bondiboy
Thank you very much for making your reservation in Hyatt Regency Kiev on 23 June 2007.
Please kindly note that due to unforeseen circumstances beyond our control, our hotel will not be hundred percent operational on your arrival. Consequently, we are more than happy to honor your reservation and welcome you on a complimentary basis (room and daily breakfast) until we are able to fully operate. We can assure you of full comfort in our guest rooms and our laundry service will also be available.
Unfortunately, our food and beverage facilities will not be functioning except the breakfast service and our Fitness Center will offer limited service only.
We do apologize for this inconvenience in advance and we will certainly understand should you wish to cancel your reservation.
Kind regards,
XXXXXXXXXX
Executive Assistant Manager - Room
This is an outstanding example of customer service and one of the reasons that I continue to support Hyatt.
Well done HR Kiev!!
I will write a review following my stay.