Originally Posted by JohnAx

Someone mentioned here that BA in Mauritius was actually handled by a GSA, specifically IBL Travel. (I'd thought it was a BA-operated TravelShop until I read that.)

If IBL, it's probably just a personnel issue. A year ago I had some dealings with IBL (probably an office at arms-length from their BA GSA operation, if that's indeed true) and had an absolutely abyssmal time getting them to respond. I eventually got hooked up with that office's manager, who was as brilliant and helpful as his minions were dullards.

If that's the problem, the way to get around it is obviously to find that brilliant person. I can PM my contact to anyone who cares.