Originally Posted by
iahphx
It's obvious the person had a ticket and, through no fault of his own, somebody pulled it (almost certainly a previous gate agent). I assume UA will get paid for the first ticket and now for the (more expensive) second ticket.
IMO, This is a pretty bold assumption. No one know who pulled the ticket.... or heck, maybe your friend lost the ticket, or maybe the T/A never gave them the ticket.
Originally Posted by
iahphx
I suppose it's a good idea for every pax travelling with a paper ticket to review the remaining documents after each check-in, .
Yes, not only a good idea... but should be SOP for ANYONE with a paper ticket.
Originally Posted by
iahphx
but do YOU want to hold them liable for the full loss if they don't do this and an agent makes a mistake?.
Again, like my first reply.... we don't know if it was a UA agent who made the mistake.
Originally Posted by
iahphx
I don't think UA did the right thing here. Do you?
The CSR's in LAS needed a ticket for your friend.... It was NOT the fault of LAS operations that your friend didn't have his ticket.
Like I suggested above... get the missing coupon replaced, and try for a refund.