Originally Posted by
ElkeNorEast
pbarnette, I disagree with you. There is no "unwritten rule that you can't say anything bad about Continental" - on the contrary, I think FTer's are pretty realistic about CO and areas in which is excels, and areas in which is DOES NOT excel.
What we do take issue with, and I bet I speak for many on this board, is when someone signs up for the forums, asks lots of questions about their upcoming first Continental flight, FTers take the time to give the best advice they can, and then the next time we hear from the poster is when they log back on to give a "trip report" and say how bad so many things were, and how things weren't handled properly, and how they won't fly Continental again.
This is not TripAdvisor. This is a forum for members of Continental's FREQUENT FLYER program. Many people on here are benevolent and happy to help people who need guidance, but to then be given a long, long report on why the airline we fly so often is just the worst, well - sorry, but I don't really want to see that sort of thing. I want to know how to maximize my miles, upgrade, new President's Club developments, new SkyTeam routes.
EXCELLENT POST. ^
This really hits the nail on the head. She asked advice, and then completly ignored it. Her entire "disaster" is self inflicted. I can't wait to see what happens when she flies a second tier carrier like NWA or Delta. I had a flight cancilled the other day, with ONE person working the AA counter. And she complained about only having three! And by the way, AA CLOSED all the customer service centers in Dallas! It is simply a case of unrealistic expectations, and ignoring advice, thinking she was smarter than the rest of us...
I LOVED the part about a "child friendly hotel! I almost fell over laughing. Not only does she want a hotel for a weather misconnect (AA won't provide one for weather) she wants a "child friendly hotel"! These "super parents" are just too much.