Originally Posted by
iahphx
My question is:
Does there any possibility for me to get back the overpaid airfare if
we write a complain letter to UA headquarters in Chicago, meanwhile, I
also want to get a formal apology from UA because of its Las Vegas Staff's unfair/rude treatment, they violate company policy, don't they?
Thanks
IIRC, (its been a while since I've seen/used a paper ticket)....
Yes, you should be able to get the LAS-SFO fare refunded, provided you find/replace the missing paper coupon.
FWIW, I believe the UA staff in LAS used the correct procedure for this. However, please find out if your friends were truely treated poorly (which is VERY possible as LAS) or if there were just not getting the answer they "wanted" to hear.
IMO, have your friends try for e-tickets next time (I know they are not always possible).