Trying to book award travel. Queries take > 15 minutes. Make a small change, try the query again, another 15 minutes!

I gave them leeway when they were on separate res systems but its been months now since the Shares switchover which was supposed to make the website run better. It is still barely usable months after the switchover.

These are the basic things that need to work right. All the F seats and hot meals in the world wouldn't make up for a carriers inability to let me book a seat and get me reliably from point A to point B.

I am a software developer and I still can't understand why you would try and run the "larger" operation (East) on the smaller operations IT infrastructure. Especially when the larger operation was, at one point, a similar size to the new combined operation (I could be wrong but pre 9/11 didn't East have a fleet that was simliar in size to the new combined fleet?).

I feel really bad for the software engineers at US. They designed and developed a web application spec'd for HP and the managers decided to pile a much larger operation on top of it which they probably never designed the system for. That said, I as the customer don't have time to deal with this much longer.

I hate to call the CP line and have to spend 2 hours going through a million different permutations to book an award ticket...I just want to do what I always could pre merger...see what's available and book it.

Sean