Originally Posted by
FLMommy
For those asking about what I want to get out of writing a letter: I don't need any 'monetary' compensation... never even thought they would until I read some other threads. Really, an apology/acknowledgement and a genuine effort on CO's side to improve those things I had legit complaints about would be fine.
Focus on the bassinette, poor CS on the IAH-AMS flight, the poor CS you received in B. You can state that you had other issues, but understand that weather and immigration issues are beyond the scope of what CO can control.