Originally Posted by
sadiqhassan
Although I agree that the airport situation is unacceptable, I have to admit that the reasoning is valid.
In the old old DXB airport, EK promised something new to reduce the congestion that is was experiencing. The larger (current) airport did reduce congestion and was way bigger than what EK needed, but in only a few years EK outgrew it and now needs an even bigger terminal. The reason that there is so much congestion and problems at DXB is that EK is, once again, growing too fast - and DXB cannot keep up.
I was horrified when EK started using remote stands again at DXB, but they really don't have a choice - if they want to keep expanding at their current rate.
Cheers
The situation concerning expansion of Emirates is certainly part of the problem in Dubai airport, however the fundamental issues will still be there, even after the new terminal is completed. Emirates Customer Care Services are supposed to be one of the market leaders in the Aviation Industry. there very very poor service tells me that customer services management at the top lets start at Executive level are not performing, this needs to be addressed to take them forward.(Anyone not performing remove them)
This month I will fly- TIP-DXB/DXB-BKK/BKK-DXB/DXB-GLA/GLA-DXB/DXB-TIP
if it was not for the flight crews who really make an effort I would have changed airlines to Qatar Airways. Emirates need to remember loyalty can only go so far.What about their loyalty to long service customers?