Originally Posted by
ReelChief
Up until early April, e-mails had been answered promptly -- often within one business day. Since then I have found it very difficult to get any response at all. Despite four e-mails to them during late April and May requesting pricing of an AONE6 itinerary settled in late April, the last response received from them was April 27. I haven’t tried phoning yet.
This problem is technical and I faced it a few months ago. Sometimes their emails simply dont reach. I realised this only after talking to them. Also, I noticed they have the habit of posting comments at the very end of an auto generated itinerary ..I missed a few of these in the beginning as well when I was in the process of finalising the route. If you did not receive an expected reply within a reasonable timeframe , a phone call is in order.