Carfield

Thanks for another great report and Lan Chile sounds disappointing! The New J class is definitely good in terms of hardwares but poor in terms of service. I can't even imagine why they can't serve two appetizers.

I think that is a problem that airlines merging their Business and first class cabins together should really think about. With a Businessfirst product, you can only improve Business Class, not to water it down further. They really need to retrain their staffs because people will have higher expectations.

Thanks for the report though!

Carfield

PS. Can't wait to read the next one.