Hello,
It seems to me that Swiss are in fact honouring the ticket mistake. I don’t believe they rang anyone today. However, I still have a rather major problem:
-- Rang them last night when the ticket status changed to “expired” and was told that there was nothing to worry about. It simply meant that the e-ticket hadn’t been issued.
-- Shortly afterwards, logged-on Swiss.com to see that the ticket status had suddenly changed to cancelled! Obviously rather concerned, I rang up again to be told that, that my tickets were not cancelled. I was even told I could select seats etc.
-- Log on Swiss.com once more last night and see that the status is still on cancelled so ring Swiss once more. This time end up talking to a Conrad from Australia who confirms the tickets aren’t cancelled at all and that it must be some sort of IT problem.
Jolly happily, forget about the whole thing until this evening. Go to Swiss.com to see that my tickets are still cancelled and hence call Swiss again. This time, someone from Cape Town answers and informs me that the reservation was in fact cancelled, supposedly by me! What on earth is all that about? Some kind of joke? Tells me she will try and get it re-instated but it now a few hours later and nothing has changed. I am not holding my breath either.
Anyone have any idea what I should make out of this? As far as I know, I am the only passenger to have their tickets cancelled? Singling me out for spreading this around the net? Pissed off employee (first phone call) decides to annoy me? Genuine mistake by someone?
Jeremiah