Originally Posted by
dukieee
I think it SHOULD be free. We are talking about my own transaction data in a computer driven world. They should simply have that history available online in my account (works this way at overstock and tons of other websites).
Have you written your suggestions to AA?
The web-programmers AA has seem to be locked away in a room someplace and never ever travel themselves. If they actually would usability test some of the functions they have before they are released (hey any member on FT could do a good job of testing) they would have add some value to their IT.
Remember the IT techie staff you are talking about are the ones that:
. Cannot manage to put eVIP balance on-line
. Took away the 'all' cabin view of available seats (something ExpertFlyer has put in place)
. Added the Spanish language to the various screens and made us use our mouse much much more (since tab stops now on the English and Spanish links) where other web sites have these off-focus and allow tab movement much more easily
. Do not test their products on the technology widely available and used by REAL pax (hey it works on IE5 so it must work for everyone)
I mean with products available (for free) like flightmemory.com .. why could AA not provide mapping of our flights (historical and future) as well as displaying routing options to us visually?
I think there are a lot of priorities that the AA web programmers are given that have no relationship to the real BIS business traveler. It is very obvious that they do not travel nor use their product the way a road warrior does.