Originally Posted by
Thalassa
I have had some discussions about this with Amex representatives in Finland. I specifically asked them whether I could use US Concierge while travelling over there as a) Finnish concierge is generally not open during US business hours and b) the US folks have much better local knowledge.
According to Amex UK, this is exactly like it is "supposed" to be. According to them, all the other Amex offices will serve for example Amex UK customers but not Amex US. Amex US does not want any calls from foreigners traveling in USA and that is the end of the story.
But again, as we have seen in this thread, there is different cases. I have been serviced by Amex France and someone didn't get service from Amex UK.