I tried to book an award flight today, and appears to me that the system - both online and call center - must have broken down, or at least parts of it.

When trying to book online, all I got for repeated requests on different routes and dates was "Sorry, no bookable airline found"., whilst the Swiss website showed all of these flights wide open. (I know the theoretical possibility of only the award classes being booked out, but with the various request for different dates and routes I find that highly unlikely.)

I the called the Qualiflyer Service Center in Germany, worked my way through the endless phone menues, but when typing the code for being connected to a service agent, always got a rather strange engaged sign upon numerous tries.

To me this looks like Qualiflyer is down today. Any advice or similar experiences?


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Hajo's World