I wonder if either of you currently have American Express Cards?

No Matter how many Corporate Cards I have gone through, I have always maintained the same AMEX Classic card that I got when I was 19. It might help for you to have an active AMEX card (even AMEX Blue) when you petition, so that they have some place to reinstate your points. I'd imagine that they'd be more likely to help out a current active customer than they would somebody who no longer uses their services.

As for the mileage makeover, I've been thinking about this myself, I have orphaned miles on many airlines that don't accumulate to very much at all. I've been considering transferring them all to HHonors, and seeing if I can come up with enough miles for one of their Gold Vacation packages...I just wish I could figure out where I could move my US Air miles.