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Old May 26, 2007 | 11:57 pm
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Steve M
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Join Date: May 2000
Location: Houston, TX, USA
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Originally Posted by channa
Half the time CO issues me an e-ticekt for travel on DL, DL can't see the thing. DL employee or not, I always carry a receipt with me, show them the number, then they can pull it from some system since they're SkyTeam.
I had this happen to me last week. I was traveling on an award ticket issued by CO that had segments on CO, NW, and DL. The CO and NW segments had no problems, but upon check-in the DL kiosk claimed to not be able to locate my reservation. The DL agent was able to find it, but said that although I had a reservation, there was no ticket in the record and asked me for a ticket number. I had lost my printed itinerary, and just by chance had my previous segment's NW boarding pass on me, which happened to have the ticket number on it. If I hadn't had it, I'm sure I could have called CO and gotten the ticket number, but it did catch me a bit off guard, and reinforced to me the wiseness of having all confirmation, PNR, and ticket numbers handy.
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