Thank you for the responses, especially Mr. MISPLACEDPEBBLES.

You confirm exactly what I am thinking.

Case in point. I've stayed at the Altanta Waverly REN 10 times in the past 3 months. A convention/meeting type hotel that is always pretty full and those not in the know (meeting rate or local company rate) can expect to pay $269+.

I have a $142 rate and am PLT. Dispite putting into the comments "club floor or upgrade please" and a profile request for "high floor", my room is always pre blocked for just a normal room on a lower level. Once the clerk even shared that there was an internal comment attached to my record "do not move".

There is never a problem getting the top 14th club floor but I have to specifically ask for the change at check-in.

Plus this hotel has 13 floors x 4 "corner kings" rooms that are pretty special according to collegues who has gotten them. And a bunch of specially "named" suites. I've never been upgraded. And they don't seem to just be handing them out to the rank & file conventioneers that travel once per year.

Either I'm on some sort of blacklist here and/or just at the bottom of the PLT rate listing.

I often arrive here after midnight, exhusted and in no mood to try and wheel/deal and hate pointing out that my requests were ignored. Any ideas on how to break this logjam?