It's really an excellant program which I use extensively on NWA & Delta. You can use the same restaurant 2x in a month by registering, say, Amex with NWA and Visa with DL. Customer service is excellant. 99% of the time visits thru the end of one month are posted to your NWA or Delta acct by the middle of the next month.

These are the problem areas and my suggestions in dealing with them:
1-500mile bonus for NWA for 3 dines last May & June. I never got this and gave up worrying about it. The same type of bonus on Delta for 5? dines recently posted as expected.

2-The printed Directory vs the website. Just because a place is in the directory, thru 4/02, doesn't mean they are still in the program. Places drop out at different times. I've had several situations in the period ending 1/02 where places were in the directory but dropped out. I've called the 800#, faxed in a copy of the charge slip, and have usually been given credit. I suggest on any place where you expect to have a large bill, say $100 - 1000 miles, you check the website first to make SURE the restaurant is still in the program.
3-Website lists NEW places which are not yet in directory.
4-Some places restrict credit to Sunday-Thursday only, with no FRI/SAT. Be careful.
ENJOY