Originally Posted by
xyzzy
I've had the same experience many times. Calling the hotel always works. Many non-US Hilton properties even have family rooms that do not show up in US reservation systems.
SOT, but my experience with many Hiltons (North American and others) is there are often many rooms including family rooms, suites, hypo allergenic etc., that are not available to be booked on the website, but must be arranged directly with the property.
I know the Palmer House in Chicago has all of their suites under local property control.