Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,520
I've had the same experience many times. Calling the hotel always works. Many non-US Hilton properties even have family rooms that do not show up in US reservation systems.