more info on the same

regards
nitin
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Re-Credit of Expired Miles
Some members may ask you to have Expired Miles credited back to his/her account.

þ Limited Flexibility:
Decisions on re-crediting expired miles may only be taken by a supervisor. Recredit of miles, which have already expired, is only permitted, if member was not able to redeem his/her miles throughout the year due to good reasons. Serious illness or health problems, civil war in member’s country, unemployment etc. could be considered as good reasons for a recredit of miles.