Something really is bad in Qualiflyer land... after my 8th call about this problem I finally lost my temper and ask to complain - the supervisor I spoke to corrected the problem, but when I expressed my general dissatisfaction about the falling standards of the Qualiflyer program (not the airlines) I was told there were lots of complaints and it had been hell for her company over the last two months.
It really is starting to sound like KLM Flying Dutchman all over again!
It really is very sad when a high quality product goes south
http://www.flyertalk.com/forum/frown.gif
Get well soon please Qualiflyer...
Nick