Originally Posted by
bdemaria
I've written aa, flight ops in BDL, and the FAA. I'll post any responses I might recieve.
I've also been in contact with the couple (we exchanged email addresses) who fear that they may be barred/blacklisted from future AA flights if they complain.
I look forward to seeing if they respond to you! And I'm glad to hear you exchanged email addresses with them. I hope you assure them they should definitely complain!