Originally Posted by
jwking
Hello. I recently booked JFK - PEK return in C. The flight is a UA codeshare operated by CA (Air China).
I decided to check-out how many miles (EQM and otherwise) that I would receive for this flight. When I looked at the UAL website, it indicated (emphasis is mine):
Earning miles
You may earn Mileage Plus miles on all Air China flights system-wide. This includes flights within China and from China to Los Angeles, New York JFK and San Francisco. Simply present your Mileage Plus number when making reservations on these flights and you can earn:
* 150% of actual, paid miles in First (F class)
* 125% of actual, paid miles in Business (C class)
* 100% of actual, paid miles in full-fare Economy (Y class)
* 70% of actual, paid miles in discount Economy (all other classes)
Your paid, qualifying flights on most published fares on Air China operated United marketed code share flights also count toward eligibility for Mileage Plus elite status.
I spoke to a Mileage Plus customer service rep who told me that the website is wrong and they "can't" provide EQM's for my flight.
Shouldn't UAL honor what their website says, even if it is wrong? (I saved a PDF of the website, in case it gets changed today.) They have to honor incorrect prices, why not incorrect statements re: MP?
Or not?
Am I missing something? Should I push for the credit?
Hmmmm . . . there ARE some weasel words in there, such as: (bolding is mine)
1. You
may earn Mileage Plus miles on all Air China flights system-wide.
"may" instead of "will"
2. Simply present your Mileage Plus number when making reservations on these flights and you
can earn
"can" instead of "will"
3. Your
paid, qualifying flights on most published fares on Air China operated United marketed code share flights also count toward eligibility for Mileage Plus elite status.[/SIZE][/SIZE][/INDENT](bold italic NOT mine)
"on
'most' published fares" instead of "on published fares"
The writer has used language that leaves UA a CYA "out" instead of a clear description of which Air China flights give one Mileage Plus miles.
I find myself reacting with a shake of the head and a muttered "sheesh!" when it comes to MP these days. What next?